Website Privacy Policy

Website Privacy Policy

Thank you for visiting Garnet Health.  Your privacy is important to us. Garnet Health is committed to protecting the privacy and security of visitors to our website. This website privacy policy (“Privacy Policy”) will tell you how Garnet Health collects, uses, and discloses information from or about you when you use our websites, including https://www.garnethealth.org/. 

By using this website, you agree to this policy. Please read the following carefully before using the website. “Protected health information” as defined under the Health Insurance Portability & Accountability Act and related regulations (collectively referred to as “HIPAA”), including information you provide to a  Garnet Health or to our affiliated entities while being treated as a patient, is separate and distinct from this website privacy policy and governed by our Notice of Privacy Practices.

Your Consent

By using our website, you consent to the collection, use and sharing of information as described in this Privacy Policy. By providing us with an email address, you agree that we may use your email address to communicate with you about our services and select messages from our partners or affiliates. If you wish to opt-out of receiving these emails, please email marketing@garnethealth.org

Information That We Collect

You may use our website without providing any personal information. When you reply to any of our communications with a request, we may need to collect additional information. For example, you may be asked to provide personal information, such as name, email address, and demographic information if you choose to complete an online form or provide feedback. If you submit any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. By submitting personal information, you grant Garnet Health the right to transmit, monitor, retrieve, store and use your information in connection with the operation of the website. Patients can opt to create a MyChart account to view and manage their health information. Features include reviewing test results, managing appointments, messaging your doctor, renewing your prescriptions and paying your bills. Before creating an account, please review the Terms and Conditions available on the MyChart website.

Data Security

Garnet Health is committed to protecting the privacy of the personal information you provide to us via this website so that we can make sure it remains as secure as possible. Accordingly, we use reasonable efforts to prevent unauthorized access. We use a secure firewall and a security infrastructure that protects the integrity and privacy of personal information submitted to us via this website. As an additional security measure, your personal information is also encrypted during transmission using appropriate technology. This is an industry standard. (Encryption is a common method used to protect transmission of sensitive data across the Internet.)

Although we work hard to protect your personal information, Garnet Health cannot guarantee the security of any information you transmit to us through online applications, and you do so at your own risk. Depending on the nature of the inquiry, your communication could be discarded or archived. If you wish, you can contact us instead by telephone at the numbers provided on our website.

Security of Health Information and Personal Information

We maintain a variety of physical, electronic, and procedural safeguards designed to protect your Health Information and Personal Information and prevent unauthorized access when the information is in our control. We update these safeguards from time to time to make them more effective, but no safeguard can be 100% effective.

In addition, you should remember that no system can perfectly prevent an unauthorized person from intentionally viewing information while it is in transit over the Internet or via email. Therefore, Garnet Health cannot and does not guarantee the confidentiality or security of information you send to us via the Internet or by email.

Children under the age of thirteen

This Site is not intended for children or minors under the age of thirteen years without the permission of a parent or guardian. If you believe that a child has submitted Personal Information on or through this Site without the consent and supervision of a parent or guardian, please contact us using the information provided below.

Cookies, Tracking and Internet-based Advertising

This website works with third-party products or services (“Service Providers”). These help us track and analyze visitor activity on the website, measure the effectiveness of our advertising efforts, and support the optimization of our digital marketing campaigns. 
The website uses “cookies,” and related tracking technologies. These can be set by Garnet Health or by our Service Providers.

Cookies are small data files that online services can store on, and retrieve from, a user’s computer or mobile device through the user’s web browser. The information is stored and retrievable either for the duration of a website visit (known as “session cookies”), or until some later point in time set by the website setting the cookie (known as “persistent cookies”).

Examples of information we and our Service Providers collect include how often someone visits this website and what they do while on the website using a desktop or mobile device. We and our Service Providers use this information in the aggregate to understand how our visitors as a group use different resources and to help us improve our website. We and our Service Providers also collect information about the activity of individual website users. This information may be used to direct related Garnet Health advertisements and/or informational content to website users when they visit other websites. Most internet browsers accept cookies by default, but you can modify your browser preferences to block or restrict cookies if you do not want your web browsing activity tracked. There are a variety of tools publicly available to manage cookies and similar technologies that collect information related to your use of the website. Learn more from (i) the FTC or (ii) the Digital Advertising Alliance opt-out page, which allows users to opt out from receiving interest-based advertising.

We are not responsible for the effectiveness or compliance of third party opt-out mechanisms or programs. Please note that if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on this website without enabling cookies in your browser but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on the website.
Garnet Health uses third-party platforms to manage and deliver digital advertisements about its services on third-party, non-Garnet Health websites.  In providing this service, these platforms may collect limited data related to your activity on those third-party websites using technology such as cookies to deliver Garnet Health advertisements on those websites to users that may find them relevant. For example, cookies on those third-party websites may capture data such as date and time of web browsing, browser type, operating system type, IP address, or alphanumeric identifier.  In order to provide verification to Garnet Health that an ad was delivered, these platforms may report certain of this data to Garnet Health on an aggregated basis.

How We Use This Information

Garnet Health uses the information you provide to fulfill online requests, process credit card information and respond to customer service inquiries, or in other ways as required by law.
We may use your information to:

•    Help us improve the services we offer
•    Personalize your experience and inform you about the treatments/services in which you have indicated an interest
•    Tailor digital advertisements on third-party websites based on your interactions on our website
•    Improve our website offerings and send you information and updates
•    Respond to your questions and requests and improve customer service
•    Administer a promotion, survey or other site feature
•    Communicate changes to our Privacy Policy or terms of use

In some cases, third parties contracted by Garnet Health may have access to your information to perform a specific task, for example, to send you an e-newsletter.

Third-Party Vendors/ Content Providers

Garnet Health shares information with third parties, including as required by law or in order to provide the services requested. Garnet Health engages reputable third-party vendors to help us manage this website, provide content and information, and interact better with our patients and visitors.

Online Surveys

Occasionally we may request feedback on this website to better understand how we can improve what information we present and how we present it. These surveys do not ask questions that could personally identify you. We may ask for contact information to follow-up, but you can decline to provide that information. Information that you provide in a survey may be shared with employees or third parties to aggregate the data.

Email Information

Please do not provide personal information via email to us unless it is through a secure channel (these will be marked, as secure online forms, for example). Remember that email messages, unless encrypted while in transit, can be viewed by other Internet users. If you have personal information to communicate, please use the appropriate secure online form or contact the necessary party using traditional means such as phone or mail.

If you receive an email that looks like it is from Garnet Health and asks for your personal information, do not respond. This may be a scam or “Phishing” email intended to steal your information. Garnet Health will never request your password, user name, credit card information or other personal information through email.

Links to External Websites

This online Privacy Policy applies only to this website. This website contains links to other websites, within and outside of Garnet Health. Please be aware that this Privacy Policy does not apply to those websites. We encourage you to read the privacy policy on any other websites before providing them with personal information.

Certain interactive patient applications may be linked to this website as a convenience for you. If you choose to utilize a specific patient application, please be sure to read the privacy policy associated with that application. The MyChart, which offers patients secure electronic messaging to participating practices, is an example of such a patient application.

Changes to This Policy

Garnet Health has the right to change or update this Website Privacy Policy from time to time without notice, so please review it periodically to keep informed of any changes. If you have questions about this Privacy Policy, please contact us.